How to Use CountyCare OTC Card | Complete Guide

The CountyCare OTC card is a valuable resource for individuals looking to manage their healthcare needs efficiently.

This card provides access to a range of over-the-counter healthcare products and medications, making it easier for eligible beneficiaries to obtain essential items without the need for out-of-pocket expenses.

However, navigating the process of using the CountyCare OTC card effectively is key to maximizing its benefits.

In this comprehensive guide, we will walk you through the step-by-step process of how to make the most of your CountyCare OTC card, ensuring you can access the healthcare essentials you need with ease and convenience.

How to Use CountyCare OTC Card | Complete Guide

How to Use CountyCare OTC Card

Here are the steps on how to use the CountyCare OTC card:

  1. Activation: Start by activating your CountyCare OTC card. You can do this in three ways:
    • Phone Activation: Call the number provided on the back of the card and follow the automated prompts to activate it.
    • Online Activation: Visit the official CountyCare website and log in to your account. Look for the OTC card activation option and follow the provided instructions.
    • Mobile App Activation: Download and install the OTC Card Network app on your smartphone. Use the app to activate your card, following the on-screen instructions.
  2. Check Your Card Balance: Before you start shopping, it’s essential to know your card balance to avoid any inconvenience at the checkout. You have three options to check your balance:
    • Phone Check: Dial the number on the back of the card and select the balance inquiry option.
    • Online Check: Log in to your CountyCare account on their website, where you can find your card balance.
    • Mobile App Check: Use the OTC Card Network app to quickly check your card balance from your smartphone.
  3. Select a Participating Retailer: Your CountyCare OTC card can be used at various major retailers, including CVS, Walgreens, Walmart, Target, and more. Make sure the store you choose is a participating retailer to use your card.
  4. Checkout Process: When you’ve completed your shopping and are ready to pay, approach the checkout counter. Inform the cashier that you’ll be using your CountyCare OTC card for payment.
  5. Swipe Your Card: Hand over your CountyCare OTC card to the cashier. They will swipe it through their payment terminal, deducting the purchase amount from your card balance. Ensure the transaction goes through smoothly.
  6. Keep Your Receipt: After your purchase is completed, be sure to retain the receipt provided by the cashier. This receipt is crucial in case there are any issues with your transaction or if you need to verify your purchases later. It serves as proof of your card usage and purchase details.

What Can You Buy with CountyCare OTC Card

Certainly, here’s a list of items that you can typically purchase with your CountyCare OTC card:

  1. Over-the-Counter Medications: This includes a wide range of non-prescription medications, such as pain relievers, cough medicine, antacids, allergy medication, and more.
  2. Diapers: Both adult and baby diapers are usually eligible for purchase using your OTC card.
  3. Feminine Hygiene Products: Products like tampons, sanitary pads, and panty liners are typically covered.
  4. Baby Formula: If you have a baby, you can use your OTC card to buy eligible baby formula.
  5. Sunscreen: Various types of sunscreen, including lotions, sprays, and creams, may be eligible for purchase.
  6. Cough Drops and Sore Throat Lozenges: These are often considered over-the-counter medications and can be bought with your card.
  7. Bandages and First Aid Supplies: Items like band-aids, gauze, adhesive tape, and first aid kits are typically covered.
  8. Thermometers: You can purchase digital or analog thermometers for measuring body temperature.
  9. Pain Relievers: Over-the-counter pain relievers, including acetaminophen, ibuprofen, and aspirin, are generally eligible.
  10. Allergy Relief Products: This may include antihistamines, decongestants, and allergy eye drops.
  11. Cold and Flu Remedies: Items like decongestants, cough syrups, and chest rubs designed for cold and flu relief.
  12. Vitamins and Supplements: Certain vitamins and dietary supplements may be covered by your OTC card.
  13. Digestive Health Products: Over-the-counter digestive aids, such as antacids and laxatives, are often eligible.
  14. Oral Care Products: Toothpaste, mouthwash, dental floss, and toothbrushes can be purchased with your card.
  15. Foot Care Products: This may include items like insoles, orthotic shoe inserts, and over-the-counter foot creams.
  16. Wound Care Supplies: Items like hydrogen peroxide, saline solution, and wound cleansers may be eligible.

It’s essential to check with your CountyCare plan or refer to the specific list of eligible items provided by CountyCare to ensure that the items you plan to purchase with your OTC card are covered, as eligibility may vary.

Items That You Can Not Buy With CountyCare OTC Card

Here’s a table of CountyCare OTC Card non-eligible items:

Serial NumberNon-Eligible Items
1Prescription Medications
3Tobacco Products
4Gift Cards
5Lottery Tickets
6Non-Healthcare Items
7Non-Over-the-Counter Items
8Cosmetics and Beauty Products
9Pet Supplies
10Household Cleaning Supplies
11Electronics and Appliances
12Toys and Games
13Office Supplies
14Jewelry and Accessories
15Home Decor and Furniture

NOTE: This table provides a clear reference with serial numbers for the non-eligible items that cannot be purchased with the CountyCare OTC card.

Additional Information

Additional Information about the CountyCare OTC Card:

  • Not a Health Insurance Substitute: It’s important to note that the CountyCare OTC card is not a substitute for comprehensive health insurance. Its primary purpose is to facilitate the purchase of over-the-counter medications and other eligible items. It does not provide coverage for medical services, hospitalization, or prescription drugs, which may require separate insurance or coverage.
  • Cardholder Responsibility: As a cardholder, you bear responsibility for any unauthorized charges made on your OTC card. It’s crucial to keep your card secure and not share your card details with anyone to prevent unauthorized use.
  • Reporting a Lost Card: In the event that you misplace or lose your CountyCare OTC card, it’s imperative to take immediate action. Contact CountyCare Member Services promptly to report the loss. They can assist you in deactivating the lost card and issuing a replacement to ensure the security of your account and benefits.

By understanding these key points, you can effectively manage and make the most of your CountyCare OTC card while ensuring the security of your account.


What items can I purchase with my CountyCare OTC card?

You can use your CountyCare OTC card to purchase a variety of over-the-counter healthcare items, including medications, first-aid supplies, hygiene products, and more. Some common examples include pain relievers, cough medicine, bandages, and feminine hygiene products. However, it’s essential to check the specific list of eligible items provided by CountyCare for accuracy.

How do I check my card balance?

You have multiple options to check your CountyCare OTC card balance. You can call the number on the back of the card and follow the prompts, visit the CountyCare website and log in to your account, or use the OTC Card Network app if available in your area. Keeping an eye on your balance is crucial to ensure you have sufficient funds for your purchases.

Can I use my OTC card at any retailer?

Your CountyCare OTC card can be used at most major retailers, including pharmacies and stores like CVS, Walgreens, Walmart, and Target. However, it’s a good practice to confirm with the retailer that they accept the CountyCare OTC card before making your purchase to avoid any inconveniences at the checkout.

What should I do if I lose my CountyCare OTC card?

If you lose your CountyCare OTC card, it’s essential to act promptly. Contact CountyCare Member Services immediately to report the loss. They can assist you in deactivating the lost card and issuing a replacement. This is crucial to protect your account and benefits, ensuring that your card remains secure and ready for use.


In conclusion, the CountyCare OTC card serves as a valuable tool for enhancing access to essential healthcare products and medications.

By following the steps outlined in this guide, you can harness the full potential of your OTC card, from activation to purchase, and make informed choices about your health and wellness.

Remember to keep track of your card balance, choose eligible items wisely, and retain your receipts for reference.

CountyCare is dedicated to supporting your healthcare journey, and your OTC card is a testament to that commitment.

As you navigate the world of healthcare, may this card continue to be a helpful resource in your pursuit of a healthier, more convenient life.

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